Privacy Policy

We collect information you provide directly to us, such as when you create an account, post a listing, or contact us for support.

Account information: Name, email address, phone number, and password.

Profile information: Profile photo, address, and other details you choose to add.

KYC information: Aadhaar number, PAN card, bank account details, and scanned documents submitted for identity verification as required by applicable law.

Listing information: Property details, product descriptions, service offerings, job postings, and any images or files you upload.

Transaction information: Order history, payment records, wallet transactions, and bid history in auctions.

Device and usage data: IP address, browser type, device identifiers, pages visited, and interaction data collected automatically when you use our platform.

We use the information we collect to:

• Create and manage your account
• Process transactions and payments
• Facilitate listings, bookings, orders, and service requests
• Send transactional communications (OTPs, order confirmations, booking alerts)
• Send promotional communications (you can opt out at any time)
• Verify your identity through KYC as required by law
• Detect and prevent fraud, abuse, and other harmful activity
• Improve our products, services, and platform experience
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

Other users: When you post a listing, your name and listing details are visible to other users. When you transact with another user, limited contact information may be shared to facilitate the transaction.

Service providers: Third-party companies that perform services on our behalf, such as payment processing (Razorpay), SMS delivery (for OTP), email delivery, cloud storage, and analytics. These providers are bound by confidentiality obligations.

Legal requirements: When required by law, regulation, court order, or government request, or when we believe disclosure is necessary to protect rights, property, or safety.

Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

RightNeeds collects KYC information as required under applicable Indian regulations for certain categories of transactions. KYC data (Aadhaar, PAN, bank details) is:

• Stored with encryption at rest
• Accessible only to authorised personnel
• Retained for the period required by law
• Never shared with third parties except as required by law or for verification purposes

Aadhaar data is handled in compliance with the Aadhaar Act, 2016 and UIDAI guidelines. We do not store the full Aadhaar number after verification.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@rightneeds.in. Some data may be retained for legal, regulatory, or fraud-prevention purposes even after account deletion.

We implement industry-standard security measures including HTTPS encryption, hashed passwords, rate limiting, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at support@rightneeds.in.

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our platform is used. You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

We do not use third-party advertising cookies or sell browsing data to advertisers.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and personal data (subject to legal retention obligations)
• Object to or restrict certain types of processing
• Withdraw consent for optional communications at any time

To exercise these rights, contact us at privacy@rightneeds.in.

RightNeeds is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at privacy@rightneeds.in and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending you an email. Your continued use of RightNeeds after changes take effect constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@rightneeds.in Address: Vaajlabs Private Limited, India

For grievances related to personal data, you may contact our Grievance Officer at grievance@rightneeds.in. We will respond within 30 days.